COVID-19 Policy/Procedures – please click here to see our latest news with the ongoing situation, including details for: prescription orders, appointments, and office hours.

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Coronavirus-FGO

Fig Garden Optometry Coronavirus “Soft Opening”

Updated April 22nd

We are open on a “limited basis” for patient care and eyecare services as an “essential business” in the city of Fresno.  This “reopening” is a “soft” reopening; we are convinced the best way forward as a community is to exercise extreme caution and careful social-distancing for the time being.

Also, in an effort to assist those whose appointments in late March and April were canceled, we are opening the office up on SATURDAY for the time being.  Here are the main (not all) precautions we are taking to safeguard YOU our patients and OUR TEAM:

  • Careful screening: ALL persons entering the office will be screened for symptoms of COVID-19 and THEIR TEMPERATURE will be taken – if the temperature is > 100 degrees F, that person will be denied entrance and asked to see their primary physician.  The doors will remain locked and opened for careful entry.
  • Protective equipment:  We have secured masks for all our team and are asking ALL PERSONS in the office to WEAR a face-mask at all times.  If you are coming in for care – PLEASE BRING / WEAR A MASK.   Doctors and staff will wear laundered “scrubs” daily.
  • Physical/Social Distancing: 6+ feet separation will be maintained whenever possible during the encounter.
  • Reduced persons in the office: We typically have a team of 10 to 11 serving as many as 50-60 patients a day=  during this “ease in” we will have one doctor working with a reduced staff  of 4 or 5 (maximum of 6 FGO team persons here) and we are limiting patients to every 40-45 minutes, which means there should never be more than 10 persons in the office at any time.  No “outside persons” (i.e. delivery, company representatives) will be allowed in the office.   NOTE= only NECESSARY caregivers will be allowed in the office to accompany a patient, spouses, “Drivers,” siblings are asked to stay home (or if appropriate wait in the car).
  • Reduced “touching”:  During selection of eyewear frames, staff will “bring frames to you” – trying on will be allowed but controlled.   Internal doors will be left open so that neither team nor patients are regularly touching door handles.
  • Regular sanitization:  Frames tried-on are sanitized each use, door handles are sanitized between each patient, restrooms as they are being used, exam room surfaces between each use, medical equipment (as always) regularly between use.  Pure&Clean sanitizer is used rigorously on hands, surfaces, phones, computer keyboard/mouse, etc.
  • Hand Washing: all Staff are washing with warm water and anti-microbial soap between patients and every 20 minutes.
  • No-Touch Delivery:  Eyeglasses and contact lenses will be left in a “Dropbox” for patients to pick-up without coming into the office (patients will call or text from the parking lot to let us know they are here).
  • No “routine care”:  We are only seeing patients with PROBLEMS at this time, we will let those of you who need your regular yearly “preventative / prescription renewal” examination when it is acceptable to come in for that type of visit.
  • Frame/Eyewear Adjustments:  We are also HOLDING on performing any eyewear/eyeglasses ADJUSTMENTS at this time due to the close proximity in that service – but we can REPAIR glasses that have been significantly bent or are broken (again, using our dropbox).
  • Excellence: We are not compromising on our standards of excellence and quality during this time – we will utilize the latest technology and provide the very best examination.
  • Time: We are attempting to limit the amount of time a patient is in any one place/room to 15 minutes maximum – this will mean that you may sense that we are a little less “social” or “talkative” than usual – we regret that consequence, but look forward to catching up once things “open up” even more.

It is our hope that these days of uncertainty will draw us toward a steady, thoughtful, caring and reasoned approach to our fragile natures and our approach to the communities we live within.  While it is not a time to ‘panic’ – we can play a part in reducing the severity and impact of this disease on the most vulnerable among us.

Donna Goebel, Jeffrey Krohn and Alesha Jensen, ODs—-Fig Garden Optometry